All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation knowledge base and video tutorials.
Envato clarifies item support here http://themeforest.net/page/item_support_policy
We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.
How To Submit a Support Ticket
- Step 1 – Click Here To Visit Support Site, you will need your ThemeForest Purchase Code which can only be received after buying the theme from Themeforest.net.
- Step 2 – If you are already signed up then sign in first.
- Step 3 – Follow these steps before you submit a support ticket.
- Step 4 – We reply to all requests with in 12 hours even on weekends.
How To Locate Your Purchase Code
- Step 1 – Log into your ThemeForest account and click your username in the top right corner to access the dropdown. Select the “Downloads” link.
- Step 2 – Find the Offshore Purchase in the list of items you have bought.
- Step 3 – Click the “Download” button to activate the dropdown menu. Select to download the license certificate and purchase code as a PDF or Text file. Open the file to find the purchase code. Example Purchase Code: 91d36x28-ddd5-4q70-a109-c9wc8aac6a16